Policies

Exchanges

Last updated November 13, 2026

We do not offer refunds. Pieces can be exchanged for store credit when you ask within 30 days of purchase. The same policy applies online and in store.

How it works

Vista Collective is a no refund store.
Exchanges are for store credit.
Ask for your exchange within 30 days of purchase.
The policy is the same for online orders and purchases made in the boutique.

How to ask for an exchange

Email vc@vistacollectiveshop.com or message @vistacollectiveshop on Instagram within 30 days of purchase. Include your order number or receipt. We will reply with the next steps.

Condition of the piece

Pieces must come back in the same condition as purchased: unworn, with no alterations and no damage caused after purchase. For hygiene reasons, some pieces may not be eligible for exchange, at the owner's discretion.

Damaged or defective pieces

If a piece arrives defective, through no wear and tear on your side, we will exchange it within 30 days of purchase. Email vc@vistacollectiveshop.com or message us on Instagram with your receipt, photos and a short description, so we can make it right.

Handmade means small differences

Our pieces are made by hand. Slight variations in color, stitching, beading and size are part of the work, and are not defects.