Our online edit is launching soon. The policy below will apply to online orders once checkout is live. In-store purchases are handled at the boutique in Upper Buena Vista.

Processing time

Orders are typically prepared within 2–4 business days. Because many of our pieces are one-of-a-kind and hand-finished, we take care to pack each order thoughtfully. Made-to-order or reserved pieces may take longer; we'll always confirm the timeline by email.

Domestic shipping (United States)

Standard shipping via USPS or UPS, calculated at checkout.
Complimentary shipping on qualifying orders — the threshold will be shown at checkout.
Tracking is emailed once your order ships.

International shipping

We ship to select countries. International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by the destination country. These are not included in the checkout total.

Local pickup

You can choose to pick up your order at the boutique at 5026 NE 2nd Ave, Suite 305, Miami, FL 33137. We'll email you when it's ready.

Lost, delayed, or damaged shipments

Once a package leaves our hands, the carrier is responsible for transit. If your order arrives damaged or is lost in transit, please email vc@vistacollectiveshop.com within 7 days of the delivery date (or expected delivery date) with your order number and photos where relevant, and we'll help sort it out.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer.

See also our Returns & Refunds Policy and Terms of Service.