Because we specialize in handmade, one-of-a-kind, and small-batch wearable art, our return policy is thoughtful and specific. Please read it before purchasing.

In-store purchases

Vista Collective is a no-refund store. All in-store purchases are eligible for exchange only, issued as store credit. To redeem your store credit, please email us or DM us on Instagram within 30 days of purchase.

Items must be returned in the same condition as purchased, with no alterations or owner-made defects. Some items may not be eligible for exchange at the owner's discretion for hygiene reasons.

Online returns and exchanges

POLICY COMING SOON

We are not selling online yet. Our online return and exchange policy will be published here once digital checkout is live.

Damaged or defective items

For defective items caused without purchaser wear and tear, we allow exchanges within 30 days of purchase. Please email us at vc@vistacollectiveshop.com or DM us on Instagram with your receipt, photos, and a brief description so we can make it right.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned piece. Original shipping charges are non-refundable except where the item was damaged, defective, or sent in error.

Contact

Questions about a return? Email vc@vistacollectiveshop.com and we'll take care of you.

See also our Shipping Policy and Terms of Service.