Because we specialize in handmade, one-of-a-kind, and small-batch wearable art, our return policy is thoughtful and specific. Please read it before purchasing.
In-store purchases
All in-store purchases are final sale unless our team notes otherwise on your receipt at the time of sale. We are happy to help you try pieces on and answer any questions before you buy — that's what the shop is for.
Online returns and exchanges
Once online checkout is live, eligible full-price online orders may be returned for store credit or exchange within 7 days of delivery. To be eligible:
- The piece must be unworn, unwashed, and in its original condition, with all tags attached.
- You must contact us at vc@vistacollectiveshop.com with your order number to receive return instructions before shipping anything back.
- Return shipping is the customer's responsibility. We recommend a tracked, insured service.
Final sale items
The following are final sale and cannot be returned or exchanged:
- Sale, marked-down, or promotional items
- Jewelry and earrings (for hygiene reasons)
- Swimwear and intimates
- Custom, made-to-order, or reserved pieces
- Art installations and commissioned work
Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos. We'll make it right with a replacement, repair, or refund as appropriate.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned piece. Original shipping charges are non-refundable except where the item was damaged, defective, or sent in error.
Contact
Questions about a return? Email vc@vistacollectiveshop.com and we'll take care of you.
See also our Shipping Policy and Terms of Service.